You will receive the tracking details via text message after we dispatch your order from our warehouse/workshop. 

Non Customized Products

Once you've placed your order, it usually takes 24 to 48 hours to process it for disptach. Online Paid order are shipped the next working day and are mostly delivered within 3-5 working days from the date of dispatch. All COD orders are first confirmed on call and then dispatched the same or next working day.

Customized Products 

The making process for customized products is 4-5 working days and are mostly delivered within 3-5 working days from the date of dispatch.

Please contact our customer support for shipping assistance

Call us at +91 8287059720 (Mon-Sat 11am to 7pm) 

Or Write Us at : support@handmadejoy.in

If your package has not been shipped, you can Email us your updated shipping address so we can update it in our system.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and is correct.

Use correct abbreviations and have spaced entered properly. We do not take responsibility for the incorrect information.

You can purchase on our website using a debit card, credit card, net banking, and UPI.

We additionally offer support for Paytm and other wallets.

We also offer Cash On Delivery on Non-Customized Products. 
 

All charges on handmadejoy.in are processed in Indian Rupees (INR).

This usually happens when we are not able to capture your payment, in such cases your money will get reversed to your account with 2-3 working days.

Or you can contact us for further assistance. 

925 Sterling Silver is 92.5% pure silver mixed with 7.5% alloy as per market standards.
The purest form of silver which can be used to make sturdy jewelry as 100% is very soft to make the same.
So we mix 7.5% non-allergic alloy to make it hard enough for manufacturing.
It never tarnishes or turns black.
Can become pale or light yellow after a few years of use.
Can lose its shine with daily use.

Keep the product in a cool, dry place. Avoid keeping the product in direct sunlight for long hours. Store the product in a ziplock when not in use. Avoid bringing it in contact with sweat, perfume, moisturiser or any other source of moisture.

Our policy lasts 14 days. If 14 days have gone by since you received the product, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as customized products we only exchange them if you received a damaged product. 

We try to be perfect as all of our customers but mistakes happen. Please contact us and we will be happy to fix the issue.